Oct
20
0
(Market Wire Via Acquire Media NewsEdge) LAS VEGAS, NV -- (MARKET WIRE) -- 10/20/09 -- KANA Software, Inc. (OTCBB: KANA), a world leader in innovative customer service solutions, today announced that it has enhanced the social CRM capabilities of KANA 10, the company's service experience management (SEM) platform.
As part of this enhancement, KANA has entered into an OEM agreement with Baynote.
This agreement integrates Baynote's Collective Intelligence Platform(TM) (CIP(TM)) with KANA 10 to provide compa
KANA 10 delivers total control of the service experience to service managers, and Baynote's Collective Intelligence Platform plays an important role in helping provide that control. By allowing companies to leverage collaborative knowledge, KANA 10 gives service managers the evidence they need to make informed decisions when establishing processes and workflows -Michael Fields
more news on: Kana Software Inc news
Oct
14
0
When a child is abused in Kodiak there is an extensive group of public professionals ready to help right the wrong, or at least help with healing.
But victims of abuse can slip through the cracks between groups of teachers, counselors, doctors, law enforcement officers and social workers.
Having to retell the experience to half a dozen agencies also can be traumatizing for children.
Right now, if we have a serious sexual abuse case we have to fly the child to Anchorage -Mary Gray
Oct
09
0
Oct
09
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Oct
05
0
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