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In January, when the Federal Deposit Insurance Corp. announced it had sold IndyMac Bancorp to a group of buyout firms, it looked like it could be the start of something big.
"The government has all the downside and we have all the upside," said J. Christopher Flowers , one of the investors in the deal, at an industry conference a few days later.
In May, some of the biggest names in private equity, including The Blackstone Group ( BX Quote ) , The Carlyle Group and W.L. Ross & Co. , got into the act, t
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Recently, many Kana clients have replaced Kana with RightNow and have seen an increase in operational savings, plus higher customer satisfaction rates.
"We have been consistently replacing Kana for some time; organizations are looking for robust customer experience solutions that deliver significant operational savings and enable them to engage with consumers when and where they want."
Click here : to learn more about RightNow's solutions.
Nov
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Between injuries, call-ups, suspensions and, well, life, the ever-evolving Alaska Aces roster rarely stays static these days.
Wednesday was no exception.
As the Aces (5-3-1) prepared to leave town today and open a three-game California road trip Friday, they remained in pucks flux.
He's signed, sealed and part of our team -Brent Thompson
Nov
05
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BankUnited is making a bold grab for Florida banks' star executives -- and their customers.
John Kanas -- BankUnited's new top dog and the man who led an investor group in acquiring the bank after federal regulators seized it in May -- has created full-page newspaper ads and launched a website, UnhappyFloridaBankers.com, to lure away competing banks' top performers.
BankUnited, Florida's largest home-grown bank, launched the cheeky website Monday, inviting bankers with "a solid book of business, stron
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Oct
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KANA Software, Inc., a provider of customer service solutions, announced that it has enhanced the social CRM capabilities of KANA 10, the company's service experience management (SEM) platform.
As part of this enhancement, KANA has entered into an OEM agreement with Baynote.
This agreement integrates Baynote's Collective Intelligence Platform (CIP) with KANA 10 to provide companies with predictive analytics based on the implicit patterns of customers visiting their websites.
ebizQ received the following
more news on: Strategic management news
Oct
20
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(Market Wire Via Acquire Media NewsEdge) LAS VEGAS, NV -- (MARKET WIRE) -- 10/20/09 -- KANA Software, Inc. (OTCBB: KANA), a world leader in innovative customer service solutions, today announced that it has enhanced the social CRM capabilities of KANA 10, the company's service experience management (SEM) platform.
As part of this enhancement, KANA has entered into an OEM agreement with Baynote.
This agreement integrates Baynote's Collective Intelligence Platform(TM) (CIP(TM)) with KANA 10 to provide compa
KANA 10 delivers total control of the service experience to service managers, and Baynote's Collective Intelligence Platform plays an important role in helping provide that control. By allowing companies to leverage collaborative knowledge, KANA 10 gives service managers the evidence they need to make informed decisions when establishing processes and workflows -Michael Fields
more news on: Kana Software Inc news
Oct
14
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When a child is abused in Kodiak there is an extensive group of public professionals ready to help right the wrong, or at least help with healing.
But victims of abuse can slip through the cracks between groups of teachers, counselors, doctors, law enforcement officers and social workers.
Having to retell the experience to half a dozen agencies also can be traumatizing for children.
Right now, if we have a serious sexual abuse case we have to fly the child to Anchorage -Mary Gray
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